Terms and Conditions

Welcome to Dremo Homes, a subsidiary of Dremo Group Limited. These Terms and Conditions govern your use of our website, purchases of our products—including kitchenware, bedding, and bathroom accessories—and any related services. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully. If you do not agree, please refrain from using our services.

1. About Us

Dremo Homes operates under Dremo Group Limited, a company registered in the United Kingdom. Our registered office is [insert address from Companies House if known; otherwise, placeholder: Registered Office Address, UK]. We specialize in retailing high-quality kitchenware, bedding, and bathroom accessories designed to enhance your home.

2. Ordering and Payment

• 2.1 Placing an Order: Orders can be placed via our website, in-store, or by phone (if applicable). All orders are subject to availability and acceptance by us.
• 2.2 Pricing: Prices are listed in GBP (£) and include VAT where applicable. We reserve the right to adjust prices without prior notice, though this will not affect confirmed orders.
• 2.3 Payment: We accept [list payment methods, e.g., credit/debit cards, PayPal, etc.]. Payment must be completed before dispatch unless otherwise agreed (e.g., in-store pickup).
• 2.4 Order Confirmation: You’ll receive a confirmation email once your order is accepted. This forms a binding contract between you and Dremo Homes.

3. Delivery

• 3.1 Shipping: We deliver to addresses within the UK [and other regions if applicable]. Delivery times and costs will be confirmed at checkout.
• 3.2 Delays: While we aim to meet estimated delivery dates, delays due to unforeseen circumstances (e.g., weather, stock issues) may occur. We are not liable for losses caused by such delays.
• 3.3 Risk and Ownership: Ownership transfers to you upon full payment; risk transfers upon delivery.

4. Returns and Refunds

• 4.1 Consumer Rights: Under UK Consumer Contracts Regulations, you have 14 days from receipt to cancel online or phone orders and return items for a refund, excluding personalized products.
• 4.2 Condition: Returned items must be unused, in original packaging, and in resalable condition. Kitchenware must be unwashed and bedding/bathroom accessories unopened if hygiene sealed.
• 4.3 Process: Contact us at [insert contact details] to initiate a return. Return shipping costs are your responsibility unless the item is faulty or misdelivered.
• 4.4 Faulty Goods: If items are defective, we’ll offer a refund, replacement, or repair per UK consumer law, provided you notify us within 30 days of receipt.

5. Product Information

• 5.1 Descriptions: We strive for accuracy in product descriptions, but slight variations (e.g., color, size) may occur due to manufacturing tolerances or display settings.
• 5.2 Availability: If an item is out of stock post-order, we’ll notify you and offer a substitute, refund, or delay option.

6. Liability

• 6.1 Limitation: Our liability is limited to the price of the purchased product. We are not responsible for indirect losses (e.g., inconvenience, lost time).
• 6.2 Safety: Kitchenware, bedding, and bathroom accessories must be used per provided instructions. We’re not liable for misuse.

7. Intellectual Property

All content on our site (e.g., images, logos, text) is owned by Dremo Homes or Dremo Group Limited. Unauthorized use is prohibited.

8. Privacy

Your data is handled per our Privacy Policy [link if applicable] and UK data protection laws. We use it to process orders, improve services, and, with consent, send marketing updates.

9. Amendments

We may update these Terms and Conditions. Changes apply to orders placed after the update date. Check this page regularly for the latest version.

10. Governing Law

These terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions, complaints, or support, reach us at:

• Email: contactus@dremo.co.uk

Thank you for choosing Dremo Homes. We’re excited to help you create a home you love!