Terms of Sale
These Terms of Sale apply to all purchases of kitchenware, bedding, bathroom accessories, and other products from Dremo Homes, a subsidiary of Dremo Group Limited. By placing an order with us—online, in-store, or by phone—you agree to these terms. Please read them carefully before buying.
- About Us
Dremo Homes operates under Dremo Group Limited, a company registered in the United Kingdom at We’re here to bring you quality home essentials. Contact us at support@dremo.co.uk
- Ordering
- 2.1 How to Order: Place orders via our website (www.dremo.co.uk), in-store, or by phone (if available). Orders are subject to stock availability and our acceptance.
- 2.2 Contract Formation: Your order is an offer to buy. We accept it when we send you a confirmation email (online/phone) or process payment (in-store), forming a binding contract.
- 2.3 Rejection: We may refuse an order due to stock issues, pricing errors, or suspected fraud, notifying you promptly.
- Pricing and Payment
- 3.1 Prices: Listed in GBP (£), including VAT where applicable. Delivery costs are extra unless stated. We may adjust prices, but this won’t affect confirmed orders.
- 3.2 Errors: If a price is clearly wrong (e.g., £1 for a mattress), we’re not obliged to honor it and will contact you to resolve.
- 3.3 Payment: We accept [list methods, e.g., Visa, Mastercard, PayPal]. Payment is due at the time of order (online/phone) or purchase (in-store). Card details are securely processed by third parties—we don’t store them.
- Delivery
- 4.1 Shipping Areas: We deliver within the UK [add other regions if applicable]. See checkout for costs and times.
- 4.2 Timing: We aim to meet estimated delivery dates, but delays (e.g., weather, supplier issues) may occur. We’re not liable for losses from late delivery.
- 4.3 Risk and Ownership: Risk passes to you upon delivery; ownership transfers once payment is fully cleared.
- 4.4 Failed Delivery: If you’re not available and delivery fails, we’ll follow our courier’s process (e.g., redelivery or collection point). Extra costs may apply for repeated attempts.
- Cancellations, Returns, and Refunds
- 5.1 Your Rights: For online/phone orders, UK law gives you 14 days from receipt to cancel and return goods (except personalized items). Notify us at [insert contact] and return within 14 days of notifying.
- 5.2 Condition: Items must be unused, in original packaging, and resalable. Hygiene-sealed bedding or bathroom items (e.g., towels) must remain unopened.
- 5.3 Return Costs: You cover return shipping unless the item is faulty or incorrect. We refund within 14 days of receiving the return.
- 5.4 Faulty Goods: Notify us within 30 days of receipt for a refund, replacement, or repair under UK consumer law. After 30 days but within 6 months, we’ll assess if the fault was present at delivery.
- 5.5 In-Store Returns: Bring your receipt within 28 days for a refund or exchange, subject to the same condition rules.
- Product Details
- 6.1 Descriptions: We strive for accuracy, but minor variations (e.g., color, size) may occur due to manufacturing or display differences.
- 6.2 Substitutions: If an item is unavailable post-order, we’ll offer a similar alternative, a refund, or a delay option.
- Liability
- 7.1 Our Responsibility: We’re liable for defective products per UK law. Otherwise, our liability is limited to the purchase price paid.
- 7.2 Exclusions: We’re not liable for indirect losses (e.g., inconvenience, missed events) or damage from misuse.
- 7.3 Safety: Use products as instructed. We’re not responsible for harm from improper use.
- Promotions and Discounts
- Offers are subject to availability and specific terms (e.g., expiry dates, minimum spend). We may withdraw them without notice.
- Governing Law
- These terms are governed by English law. Disputes fall under the jurisdiction of the courts of England and Wales.
- Contact Us
Questions, cancellations, or returns? Reach us at:
- Email: sales@dremo.co.uk]
Thank you for shopping with Dremo Homes. We’re excited to help you furnish your home with style and comfort!