Privacy Policy

At Dremo Homes, a subsidiary of Dremo Group Limited, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us, visit our website, or interact with our services. We’re committed to keeping your data safe while helping you find the perfect kitchenware, bedding, and bathroom accessories for your home.

1. Who We Are

Dremo Homes operates under Dremo Group Limited, a company registered in the United Kingdom at [insert registered office address, e.g., from Companies House]. We’re the data controller responsible for your personal information. Questions? Contact us at [insert email, e.g., privacy@dremohomes.co.uk].

2. Information We Collect

We collect the following types of data:

• Personal Details: Name, email, phone number, billing/shipping address (when you order or create an account).
• Payment Information: Card details or payment method data, processed securely via trusted third-party providers.
• Browsing Data: IP address, device type, browser, and pages visited (via cookies or analytics tools).
• Communications: Emails, calls, or messages you send us (e.g., customer service inquiries).
• Preferences: Info from surveys, reviews, or marketing opt-ins (if you choose to share).

3. How We Collect It

• Directly from You: When you place an order, sign up for updates, or contact us.
• Automatically: Through cookies and similar tech when you use our site (see Section 8).
• Third Parties: From delivery partners (e.g., tracking updates) or payment processors.

4. How We Use Your Data

We use your information to:

• Process and deliver your orders.
• Manage your account and respond to inquiries.
• Improve our products, services, and website (e.g., analysing trends).
• Send you marketing emails or offers (only with your consent—you can opt out anytime).
• Comply with legal obligations (e.g., tax records).

Our legal basis includes:

• Contract: Fulfilling your purchase.
• Legitimate Interest: Enhancing our services or fraud prevention.
• Consent: Marketing communications.
• Legal Duty: Meeting regulatory requirements.

5. Who We Share It With

We may share your data with:

• Dremo Group Limited: For internal management and support.
• Service Providers: Delivery companies, payment processors, IT hosts (acting under strict contracts).
• Authorities: If required by law (e.g., HMRC or police). We don’t sell your data to third parties.

6. How Long We Keep It

• Order data: 6 years (for tax and legal purposes).
• Account data: Until you delete it or after 2 years of inactivity.
• Marketing data: Until you unsubscribe.
• Browsing data: Up to 12 months (unless longer retention is justified).

After this, we securely delete or anonymize it.

7. Your Rights

Under UK law, you can:

• Access your data (request a copy).
• Correct inaccuracies.
• Delete your data (if we no longer need it).
• Restrict or object to processing (e.g., stop marketing).
• Port your data elsewhere.
• Withdraw consent (e.g., unsubscribe).

To exercise these rights, email privacy@dremo.co.uk. We’ll respond within 30 days. For complaints, contact us first, or escalate to the UK Information Commissioner’s Office (ICO).

8. Cookies and Tracking

We use cookies to:

• Make our site work (e.g., cart functionality).
• Analyse usage (e.g., Google Analytics).
• Show relevant ads (if applicable).

You can manage preferences via your browser or our cookie banner. Essential cookies don’t require consent; others do.

9. Security

We protect your data with encryption, secure servers, and restricted access. Payment details are tokenized by our processors—we don’t store them. However, no system is 100% secure; report concerns to us immediately.

10. International Transfers

If we transfer data outside the UK (e.g., to a supplier), we ensure safeguards like adequacy decisions or Standard Contractual Clauses are in place.

11. Updates to This Policy

We may update this policy as needed. Changes apply from the date posted here. Check back occasionally.

12. Contact Us

Reach out with questions or requests:

• Email: privacy@dremo.co.uk

Thank you for trusting Dremo Homes with your home essentials—and your privacy.